MAKCITY – PRIVACY & COOKIES POLICY
Last updated: 01st April 2026
MAKCITY (“MAKCITY”, “we”, “us”, “our”) is committed to protecting your privacy and personal data.
This Privacy & Cookies Policy explains how we collect, use, store, and share personal data when you access or use the MAKCITY LIMITED Platform, including our website, digital experiences, social media channels, and Services.
By using the Platform or Services, you acknowledge that you have read and understood this Policy.
1. About MAKCITY
This Platform is operated by MAKCITY.
- Company name: MAKCITY LIMITED
- Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
- Customer support email: hello@makcity.com
- Country of operation: United Kingdom
2. Definitions
In this Policy:
- “Platform” has the meaning set out in our Terms of Use.
- “Services” has the meaning set out in our Terms of Use.
- “Products” has the meaning set out in our Terms of Use.
- “Personal Data” means information that identifies you or can reasonably be linked to you.
- “UK GDPR” means the UK General Data Protection Regulation.
- “Cookies” means cookies and similar tracking technologies (including pixels, tags, and local storage).
3. Our Role (Data Controller)
For the purposes of UK GDPR, MAKCITY is the data controller of Personal Data processed through the Platform.
If you have questions about this Policy, you can contact us at:
Hello@makcity.com
4. Personal Data We Collect
We may collect Personal Data in the following ways:
Information you provide to us
This may include:
- name
- email address
- billing address
- delivery address
- phone number (if provided)
- account details (if you create an account)
- messages or enquiries sent to us
Order and transaction information
This may include:
- Products purchased
- order date and value
- delivery details
- payment confirmation (note: we do not store full card details)
Technical and usage information
This may include:
- IP address
- device type
- browser type and version
- operating system
- pages visited
- time spent on the Platform
- referral source
- interaction and navigation behaviour
Marketing and communications
If you opt in to marketing, this may include:
- your marketing preferences
- whether you open or click emails (if applicable)
5. How We Use Your Personal Data
We use Personal Data to:
- operate and improve the Platform and Services
- process and fulfil Product orders
- provide customer support
- manage refunds, complaints, and queries
- communicate with you about your orders or requests
- prevent fraud and secure the Platform
- comply with legal and accounting obligations
- send marketing communications (where permitted)
6. Lawful Bases for Processing
Under UK GDPR, we process Personal Data using one or more of the following lawful bases:
- Contract – to fulfil orders and provide Products and Services
- Legal obligation – to meet legal, tax, and accounting requirements
- Legitimate interests – to improve our Platform, prevent fraud, and protect our business
- Consent – for marketing communications and non-essential cookies (where required)
7. Who We Share Personal Data With
We may share Personal Data with trusted third parties where necessary, including:
- fulfilment and manufacturing partners (including print-on-demand suppliers)
- delivery couriers
- payment providers
- website hosting and e-commerce platform providers
- IT, security, and analytics providers
- professional advisers (including legal and accounting advisers)
We only share the information necessary for the purpose required.
8. International Transfers
MAKCITY ships worldwide and may use suppliers and service providers outside the UK.
This means your Personal Data may be transferred internationally.
Where required, we take steps to ensure appropriate safeguards are in place, such as contractual protections.
9. Data Retention
We retain Personal Data only for as long as necessary for:
- fulfilling orders
- providing customer support
- managing disputes
- legal, accounting, and regulatory requirements
10. Your Rights
You have rights under UK GDPR, including:
- the right to access your Personal Data
- the right to correct inaccurate Personal Data
- the right to request deletion (in certain circumstances)
- the right to restrict processing
- the right to object to processing
- the right to data portability
- the right to withdraw consent (where processing is based on consent)
To exercise your rights, contact us at hello@makcity.com.
11. Marketing
Where you have opted in, we may send marketing communications.
You can opt out at any time by:
- using the unsubscribe link in our emails, or
- contacting us directly at hello@makcity.com
12. Cookies and Similar Technologies
Cookies are small files stored on your device when you use the Platform.
Cookies help us to:
- make the Platform work correctly
- keep the Platform secure
- remember your preferences
- analyse Platform performance
- support marketing (where enabled)
We may also use similar technologies such as pixels and tags. For simplicity, we refer to all of these as “Cookies”.
13. Types of Cookies We Use
Depending on how the Platform is configured, we may use:
Strictly Necessary Cookies
These cookies are required for the Platform to function and cannot be switched off.
They may support:
- shopping basket and checkout
- account login and session management
- security and fraud prevention
Functional Cookies
These cookies allow the Platform to remember preferences such as:
- language
- region
- display settings
Analytics Cookies
These cookies help us understand how visitors use the Platform.
Analytics provider(s): [TBC] (e.g., Google Analytics)
Analytics Cookies may collect information such as:
- pages visited
- time spent on pages
- navigation behaviour
- referral source
Marketing Cookies
These cookies may be used to:
- deliver relevant advertising
- measure ad performance
- build marketing audiences
Marketing provider(s): [TBC] (e.g., Meta Pixel)
14. Cookie Consent
Where required by law, we will request your consent before placing non-essential Cookies.
You can manage Cookie preferences via:
- our cookie banner
- cookie settings tool (if enabled)
15. Managing Cookies
You can manage Cookies through your browser settings, including:
- blocking Cookies
- deleting Cookies
- restricting third-party Cookies
Please note: disabling Cookies may affect Platform functionality, including checkout and account access.
16. Third-Party Cookies
Some Cookies may be placed by third parties integrated into the Platform, including:
- payment providers
- analytics services
- advertising networks
- embedded media platforms
- social media services
These third parties may collect information in accordance with their own privacy policies.
17. Security
We take appropriate measures to protect Personal Data from loss, misuse, unauthorised access, alteration, or disclosure.
However, no online service can be guaranteed completely secure.
18. Changes to This Policy
We may update this Privacy & Cookies Policy at any time.
The latest version will always be available through the Platform.
19. Contact
If you have questions about this Policy or how MAKCITY processes Personal Data, please contact us at:
hello@makcity.com
20. Governing Law
This Policy is governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.